Maintenance contract and contractor management

A well-written contract is not enough: it has to be applied. We track what really matters, with KPIs defined according to your contract, the criticality of your installations and your objectives.

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At a glance

Contract management

Preventive maintenance completion
Response times and availability
Fixed-price and extra-cost tracking

Typical situations

Your teams do not have time to check the contractor’s reports and quotes.
You manage several sites and lack an overall view.
Service quality is slipping and you want facts to discuss it with your contractor.
Regulatory inspections and the follow-up of their findings are poorly tracked.

Deliverables

What you receive

A dashboard updated every month
Minutes of review meetings with the contractor
A written opinion on repair quotes and extra costs
An annual contract review

How it works

The KPIs we track

Maintenance

Preventive maintenance completion: done versus planned.

Call-outs

Compliance with contractual response times, by criticality level.

Continuity

Equipment availability, breakdowns and downtime.

Budget

Fixed-price and extra-cost tracking: spending, variances, forecasts.

Regulations

Periodic inspections and follow-up of findings.

FAQ

Your questions

How often do you step in?

It depends on your needs. Monthly follow-up with a quarterly review meeting is common; we agree on it in the quote.

Do you work with our CMMS?

Yes. We start from your CMMS data or the contractor’s, and help you make it reliable if needed.

Example assignment

For a network of nurseries in the Paris region, support to the operations and maintenance leads: tracking of the multi-technical contract, service requests, quotes and spending, with an analysis by geographical area.

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